01.Agreement to Terms & Eligibility
These Terms of Service ("Terms") constitute an electronic contract under the Information Technology Act, 2000 and the Indian Contract Act, 1872 between you (individually or on behalf of the commercial entity you represent) and Svarnix Technologies Private Limited ("Svarnix", "we", "our", or "us").
By accessing our website (svarnix.com), taking our digital assessment, or signing project contracts, you confirm that you are at least 18 years old, legally competent under Indian law, and authorized to bind your organization to these Terms.
02.Services & Diagnostic Tools
Svarnix provides digital engineering, systems integration, custom workflow automation, and technical consulting. Offerings include:
- Custom Web Apps & MVP Delivery: Full-lifecycle development of web platforms, client portals, and bespoke applications.
- Automation & AI Integration: Workflow optimization, API bridges, webhook management, and intelligence tools.
- Systems Integration & Modernization: Connecting accounting software, ERPs, CRM platforms, and legacy databases.
- Digital Maturity Assessment: Diagnostic reviews analyzing organizational software bottlenecks and architecture clarity.
Automated diagnostic scores and reports are provided for informational scoping purposes and do not replace formal technical audits.
03.Precedence of Statements of Work (SOW) & Master Agreements
These website terms govern general platform browsing and preliminary discussions. When you enter into a signed Master Services Agreement (MSA) or Statement of Work (SOW) with Svarnix for paid development:
04.User Accounts & Access Security
Where you register an account or access authenticated portals (e.g. via Supabase Auth, OTP, or OAuth):
- You must provide accurate contact and organization details.
- You are responsible for safeguarding your session tokens and credentials.
- Notify Svarnix immediately at connect@svarnix.com if you detect any security compromise.
05.Intellectual Property Rights & Ownership
A. Svarnix Background Technology
Svarnix retains exclusive ownership of all pre-existing frameworks, reusable architectural boilerplate, diagnostic algorithms, design assets, and website content ("Background IP").
B. Custom Client Deliverables Ownership
For custom development engagements, ownership of bespoke application code, database configurations, and deliverables created specifically for you transfers upon full receipt of all agreed milestone payments as set out in your SOW.
C. Client Data Sovereignty
You retain 100% complete ownership of your business data, documents, customer information, and trade secrets shared with Svarnix.
06.Acceptable Use Policy
Under Section 43 and Section 66 of the Information Technology Act, 2000, you agree not to:
- Perform unauthorized penetration testing, vulnerability scanning, or denial-of-service attacks on our infrastructure.
- Scrape or crawl our website, assessment tools, or backend endpoints using automated bots.
- Transmit or inject any virus, Trojan, ransomware, or malicious payload.
- Impersonate any person or misrepresent your organization.
07.Client Responsibilities
To ensure smooth project delivery, clients agree to:
- Provide timely technical inputs, access credentials, and scope clarifications.
- Review completed milestone deliverables and provide consolidated feedback within the agreed acceptance timeframe (default 5 working days).
- Ensure you possess the legal authority and licenses for any third-party APIs or content provided to Svarnix.
08.Fees, Milestone Payments & GST Compliance
Milestone Invoicing: Project fees are billed against mutually agreed milestone acceptance stages defined in the SOW.
Goods & Services Tax (GST): Invoices for clients in India will include applicable GST (CGST/SGST or IGST) based on your billing state and GSTIN. Tax invoices are provided with each milestone billing.
Payment Terms: Invoices are payable within the net payment period specified in the agreement (typically Net 15 days).
Refunds: Because software consulting and custom engineering involve dedicated engineering hours, fees for completed and signed-off milestones are non-refundable.
09.Confidentiality
Both parties agree to treat all business, technical, and financial information disclosed during discussions or project delivery as strictly confidential. Confidential information will not be shared with any third party without prior written consent and will be protected with at least reasonable care.
10.Delivery Models: Build & Manage vs. Build & Handover
Svarnix provides two distinct engagement routes:
Build & Manage
Svarnix engineers the solution and provides ongoing cloud management, hosting supervision, and maintenance under a defined retainer.
Build & Handover
Svarnix constructs the system and executes a full transfer of source repositories, documentation, and cloud keys for internal management.
11.Limited Warranties & Disclaimers
Custom Deliverable Defect Warranty: Custom software deliverables include a thirty (30) day warranty post-handover during which demonstrated bugs or deviations from the written specification are remediated at no extra fee.
Website & Assessments "AS-IS": Free website content, self-serve calculators, and digital scorecards are provided "AS-IS" without warranties of any kind.
12.Limitation of Liability
Exclusion of Consequential Losses:Neither party shall be liable to the other for indirect, special, incidental, or consequential damages (including lost profits or business interruption).
Aggregate Cap:Svarnix's aggregate liability under any project engagement is capped at the total amount paid by the client in the twelve (12) months preceding the claim.
13.Indemnification
You agree to indemnify and hold harmless Svarnix Technologies Private Limited from third-party claims arising from your breach of the Acceptable Use Policy, infringement of third-party IP via client-supplied assets, or violation of applicable laws.
14.Term & Termination
Either party may terminate an engagement for material breach if uncured within 30 days of written notice, or for convenience per the notice terms in your SOW. Upon termination, completed milestones will be paid, and deliverables will be handed over.
15.Arbitration & Governing Law (India)
Governing Law: These Terms and any project contracts shall be governed by and construed in accordance with the laws of India.
Arbitration: Any unresolved dispute shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996 by a mutually appointed sole arbitrator. The language of arbitration shall be English.
Jurisdiction: Subject to arbitration, the courts of competent jurisdiction in India shall have exclusive jurisdiction.
16.Miscellaneous Provisions & Notices
Severability: If any provision is held unenforceable, the remainder of these Terms continues in full effect.
Email: connect@svarnix.com
Location: India · Website: https://svarnix.com